Terms and Conditions
1. ACCEPTANCE OF TERMS
The placement of an order implies full acceptance of the Terms & Conditions as stated hereon and implied.
2. PRICE, CURRENCY + GST
All prices on this website are stated in New Zealand Dollars (NZD) and are inclusive of the 15% Goods & Services Tax (GST). Orders will be processed in New Zealand Dollars (NZD) only, we do not accept payments in other currencies. Duncan Innes reserves the right to change prices of prints advertised on this website, without notice. Orders will not be dispatched until payment is received in full.
3. NZ SHIPPING
All prints are sent by courier within New Zealand and will require a signature on delivery. If no one is present at the premises to sign for the parcel, a card will be left and your parcel will be available for collection from the nearest courier office. Shipping of unframed prints within New Zealand is free. There is a charge for shipping framed prints, see the Shipping page for details. We aim to dispatch unframed prints within 2-4 working days and framed prints within 10 working days. Note that in November and December these time frames may be longer.
4. INTERNATIONAL SHIPPING
We are able to ship unframed prints internationally. Framed prints are not able to be shipped internationally due to high risk of breakage but we are able to provide advice on framing if you would like it. Any taxes, duty or other fees incurred on arrival of an international order will be the responsibility of the customer. If you would like a print shipped to a destination that is not listed, please contact us and we may be able to arrange shipping.
5. RETURNS AND REFUNDS
If your product arrives damaged please contact us immediately so we can arrange a replacement. Please choose carefully as we do not offer a refund or exchange if you change your mind.
6. CUSTOM PRINTS
All photographic prints ordered are custom printed. From the time of your order, we estimate it will take 2-4 working days for the photograph to be printed and up to 10 working days for the photograph to be printed and framed. It will then be shipped, see the Shipping page for timing of delivery.